Frequently Asked Questions
What is the Lake Country Food Bank?
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The Lake Country Food Bank (LCFB) is a non-profit organization with a mission to provide healthy food to those in need. Since 1988, we have been distributing food in the community. The LCFB is a registered charity and relies on donations from the public and grants to fund our operations.
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I’ve never had to rely on the food bank before. I’m nervous about going - what can I expect?
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We understand that making the decision to come to a food bank is a difficult one. You’re not alone. The LCFB serves 100’s of clients every month, of all ages and walks of life. Our volunteers work to create a positive, safe, and welcoming environment for our clients. You can expect to be welcomed, treated with patience, understanding, dignity and respect. You will also find that we have incorporated physical distancing and other health and safety practices at our locations to keep you, and our volunteers as safe as possible during the COVID-19 crisis. You can expect a safe physical and emotional space.
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Where and when can I get food?
Our food hampers are distributed to our clients on Tuesday and Wednesdays each month. You will be given a scheduled day and time to pick up your hamper once your registration process is completed.
What if I cannot make it to the LCFB facilities?
We can have you complete an application form online and email your identification or send a picture by text to 778-581-6717. We do offer scheduled delivery service to registered clients. To qualified for delivery please speak directly to our registration volunteer. Delivery is subject to volunteer driver availability and other variables that could impact our delivery schedules.
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How much food can I expect to access through LCFB?
The amount of food you receive is based on the number of people in your household and your personal preferences. We build basic hampers that include food items such as soups, pasta, sauce, cereal, etc. You will also be given the option of selecting addition food items like: beans, peanut butter, noodles, etc if you want. Perishable food items are then added to the hamper when you arrive for pickup. Perishables are dairy items, fresh fruit and vegetables and frozen food items.
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What kind of food is available?
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We provide a variety of foods spanning all the food groups, from dairy (milk, yogurt, cheese) to meats and proteins (eggs, canned fish and poultry and frozen meats), to canned stews, beans and vegetables, pasta and sauces, and a selection of fresh fruit and vegetables.
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What do I need to bring with me to receive food?
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To register as a new client, please bring with you picture identification, proof of address (such as a telephone or utility bill), and care cards for all of the dependents living with you. We will have to complete an application form. This can be filled out when you come for your registration at the food bank or you can complete the application form online prior to your scheduled appointment.
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I need more food support, what can I do?
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If you need more help, please let us know and we will provide you with information about additional support. Don’t wait, call us at 250-766-0125 and we will provide you with assistance.
